Technology Help FAQ

To request help with a district computer:

1.) Go to the Chariho home page
2.) Click “District Information”
3.) Click “Technology”
4.) Click “Request Support”

Or, just go to http://support.chariho.k12.ri.us

5.) Login and fill out the form
6.) Click “Save”

Frequently Asked Questions:

Why do I have to use this stupid form?

- The data from this form is automatically entered into a database where we track all the work that we do. We compile the statistics monthly and use them to justify our budget, and to hire more technicians.

- If we didn’t have this system, we wouldn’t be able to prove the fact that the number of support requests doubled from 2000-2001, and doubled again from 2001-2002.

- If you don’t use the form, then we have to type it in ourselves, and that takes time away from actually solving problems.

Why can’t I just kidnap a support technician when I see them in the hallway?

- If you see us in the hallway, we’re probably in the middle of another problem.

- We’ll forget about your problem if we don’t have a written reminder.

- If we do help you, we might forget to enter that into the database and we won’t get “credit” for it.

Why can’t I just call the computing department (x2770) when I have a problem?

- If you call us, we still have to enter the problem into the database, which takes our time away from solving problems.

- We would like people to call only if the problem is very urgent.

The internet connection for my building is down, I cannot get to the Support Request Page. What do I do?

- Call us at x2770 or 364-1163

The phones are down too, what now?

- The office in each building has an emergency phone line on a separate system that usually works when the regular phone system is down.

My computer isn’t working, how am I supposed to get to this web page?

- There are other computers that you can use, either in the library, house offices, teachers’ rooms, or adjacent classrooms.

My e-mail isn’t working, so I can’t send a Support Request.

- The Support Request form doesn’t use your e-mail, so it will work even if your e-mail doesn’t